Frequently asked questions

Nope! We do not use generative AI in the creation of any of our products. We are firmly and passionately against the use of AI-generated art in all aspects of our work.

For any story-inspired product or design, we create them in accordance with the appropriate licensing agreements, permissions, or merchandise policies which depend on specific scenarios and preferences. We work closely with authors and their teams to ensure everything is made ethically and respectfully.

Currently, we only ship to the US.  Unfortunately, due to international tax laws, we are not set up to collect and remit taxes outside of the U.S.

Everything you order ships from us here in North Carolina.

You can find our turnaround times listed on each product page for easy access! We always strive to get things out ahead of schedule—ideally within just a few business days! However out posted turnaround times are currently: In-stock products: 1–2 weeks Presale items: please refer to the individual product pages for shipping timeframes. Occasionally, we may run into production delays or manufacturing shortages that are outside of our control. If we foresee a delay in your order, we will reach out to those affected via email and provide alternative solutions. We sincerely appreciate everyone’s flexibility and understanding!